- Products and Services
Kingswell has over one hundred years of
collective experience of managing risk services and delivering consulting services
to industry, commerce and public sector organisations.
Kingswell brings together the country's
leading consultants in the field of Information Technology management
each especially qualified in the areas of managing risk and delivering
High Availability Design and Implementation
and IT Disaster Recovery Solutions
For information click
Disks crashed? Box died? Kingswell can now
offer a comprehensive data recovery service at reasonable rates.
Fire is just one of the hundreds of physical and less tangible risks that threaten
Unique Expert System for Urgent Contingency
Plan Development Online.
For information click here
Business Continuity for SMEs and
Charities: Innovative Off-site Backup and Recovery Solutions
Kingswell anounces SME/BC3000, an innovative
hardware/software package that offers a fast plug & play BC solution
for IT disaster recovery. A specially designed server at your site gathers
all your essential software and data and your BC plan, which is all mirrored
to an identical off-site server. You have full business use of the server
at your site. Investment starts at just £3600 + VAT. For further
information click here.
MS Word® checklists,
models and templates recently updated and revised. This
product is particularly easy to use and only basic BC knowledge
is required. It is suitable for SMEs, being cheap, but it
has been used internationally by Philips Electronics, Origin,
Cable & Wireless and DHL. It is also being used by a
European intergovernmental financial organization.
This is a complete "soup
to nuts" package, probably the most comprehensive toolkit
produced covering everything from Project Initiation and
Project Plans through Risk Assessment, Business Impact Assessment,
BC Strategy, BC Plans – several models – and
- it usually sells within the signing authority
of a junior to middle manager: this saves delay and hassle
as well as detailed ITT requirements, tendering and evaluation.
It's paper clip money. This means also that some organizations
that could not afford software can afford this tool.
- it is completely and easily tailorable
- it saves training and training costs.
It is simple to use to start with and needs minimal training,
unlike many packages which can be unwieldy, cumbersome and
complex to the uninitiated and require significant training
- since it is standard word processing,
line managers have no excuse for not taking ownership of
- since all the best packages import Word
documents, nothing has been lost if the client later decides
to use a high end package
- the cost of a high end package can be
considerable - often we can complete a BC Planning assignment
using BC Framework for less than the cost of a package (i.e.
our consulting, using BC Framework, is cheaper than just
the purchase of a competitive package)
MS Word® checklists,
models and templates for Service Level Agreements, published
in German and English by Kingswell International Ltd and updated..
MS Word® documents and
- SLA Handbook
- 12 example SLAs including Contact Centres,
Software Development, Desktop Support, Finance Sector, Maintenance
- Example Customer Satisfaction Survey
– a sophisticated new approach
- Outsourcing Checklist
- Example Desktop Support Service Products
- SLA Checklist
- Service Quality Improvement Chart
- Example Performance Reports
& Revised Books & Publications:
Hiles, A. N. The Complete Guide to IT
Service Level Agreements, Matching Service Quality to Business Needs..ISBN
0-9641648-2-5 published by Rothstein Associates Inc. The standard work
on IT Service level Agreements.
Hiles, A. N. Service Level Agreements,
Winning a Competitive Edge for Supply and Support Services.ISBN 0-9641648-4-1published
by Rothstein Associates Inc. This book applies Service Level Agreements
to services other than IT. Real case studies and example SLAs are provided
ranging from Human Resources, Logistics, through Training, Livestock Handling,
Logistics and Field Service Engineering.
Hiles A.N.(Ed) The Definitive Handbook
of Business Continuity Management,2nd Edition , John Wiley &
Sons, ISBN 978-0-4750-51638-6 (HB).
Hiles A.N. and Gunn, Dr. Y. How to Create
a Better Information Technology Help Desk. Published by Rothstein
Associates Inc. ISBN 0-9641648-6-8 This book has the support of the Help
Hiles A.N. Business Continuity Management. Published by Rothstein Associates Inc. This book explicitly covers
all the ten areas of business continuity competence required for membership
of the Disaster Recovery Institute International (DRII) and the Business
Continuity Institute (BCI) and is the only book endorsed by both organizations.
Comes with Update Service.
Hiles, A. N. E-Business Service Level
Agreements: Strategies for ISPs, ASPs, *SPs and CLECS. Published
by Rothstein Associates Inc. The first book to deal specifically with
e-commerce Service Level Agreements.
Hiles A.N. Enterprise Risk Assessment
& Business Impact Analysis – Best Practices Published by Rothstein
Associates Inc. Covers many techniques and methods of risk and impact
assessment with detailed examples and checklists.
e-Publication. Kingswell books on Business Continuity,
Service Level Agreements and Help Desk Management will shortly be available
by page download in conjunction with Rothstein Associates Inc
Updated books. Existing books Business
Continuity Management Best Practice and IT Service Level
Agreements have been extensively updated.
All software products and books can
be obtained from:
4 Arapaho Road
Hiles, A.N. (contributor), Business Continuity
Management, for the Confederation of British Industry by Caspian Publishing
Consultancy on Enterprise Risk Management; Crisis and Emergency Management; Incident Management, Restoration and Salvage; Business Continuity; Disaster Recovery Management and Security.
Consultancy on Service Management, Supply Chain Management, Outsourcing, Tenders, Bids, Contracts, Service Level Agreements.
Consultancy on Customer
Care, Contact Centre and Help Desk Management
at a successful IIR ME - Kingswell course in Dubai
list of Training Courses and Workshops
Kingswell Education &
Training: Helping Trainers Boost Profits
Current Training Schedule
Total Quality Management - Based
on the methodology of the Crosby Quality College this service provides
a vehicle for improving the corporate approach to internal company management
procedures. TQM is a cultural change programme which requires commitment
from all divisions of the company and hence relies on making best use
of the corporate IT infrastructure.