Customer care is a key factor in providing competitive
edge. Competition is fierce: even internal services face potential outsourcing.
Typically 16% of customers are lost each year - mainly because of dissatisfaction
with the service or the way they have been treated. It can cost up to
100 times as much to gain a new customer as to retain an existing one.
Kingswell can help stem this attrition and retain your base of satisfied
- Customer orientation and programmes
- Consultancy on call centre, help desk and service desk
organisation and set-up
- Consultancy on software tools
- Training for help desk and service desk managers
- Training agents, consultants and analysts
Well-trained, highly motivated management and staff are key to Call
Center and Help Desk success