KINGSWELL INTERNATIONAL specialises
in a number of highly focused, complementary services that support
the management of all aspects of risk and service for mission achievement.
We help to align ICT, other internal services and external suppliers
to achieve corporate strategy and goals. We help organizations to
develop more resilient services and supply chains.
Risk Analysis -
The identification and assessment of risk; recommendations for risk
Business Impact Analysis
- The audit and evaluation of the impact of a major disaster on
the fabric of a business. How would a company cope with the loss
of mission-critical activities, premises or facilities?
Kingswell examine key business processes, including
ICT, to evaluate threats to them, the probability of risks occurring
and to provide an appraisal of the impact of disruption of critical
activities on the organization.
The Business Impact Analysis can provide the justification
for reviewing overall risk management, business continuity and supply
Business Continuity and Disaster Recovery
Planning - How to maintain business capability
following a disaster impacting a mission-critical facility. Most companies
will have IT disaster recovery plans or at least a contract for standby
computer services, but effective recovery needs to consider not just
IT but all key functions and support activities. Kingswell's structured
approach will help develop not only IT recovery plans, but will provide
comprehensive, structured plans to ensure corporate viability after
Disaster Recovery Planning - The production of detailed procedures within the operating departments
of the company, designed to support the members of a disaster recovery
team through their immediate actions in the event of a crisis. This
service is provided both as a direct consultancy exercise and also
as a training course for members of the client company.
Service and Supply Chain Management -
Kingswell provides expert consultancy in service management, both
internal and in outsourcing relationships. We create effective ITTs/RFPs,
Proposals, Contracts and Service Level Agreements that are vital
to underpin the Quality of both external and internal services and
to ensure solid customer-supplier relationships.
Service Level Agreements
- Service Level Agreements (SLAs) - SLAs between a customer and
its supplier are vital to ensure the quality, scope, timeliness
and priority of the services are identified and contractually committed
to by the supplier.
An SLA can also be a form of internal contract
between the operating and support departments of a company. The
SLA describes the deliverable items and services which one department
owes to another.
Contact Center, Service Desk, Help Desk and
Customer Support- Expertise and training for Managers, Agents and
Customer Support staff.
Global public and in-company training for managers, proffesionalsand
staff in all aspects of: Risk, Crisis, Emergency, Incident and Contingency
Management, Customer-Supplier Relationships and Personal Development.